What to do about ” is not compatible with this iPad”?

As an iOS update or a newer model iPhone/iPad device becomes available, third-party apps typically must also be updated for compatibility. Unfortunately, the updated app may no longer be compatible with the older device and iOS version.

If you’ve previously purchased an older version of the third-party app and wish to reload it on an older iPad device, you could try the following procedure to see if you will be able to download an older version of the app that is compatible with the older device.

1. Sign in to the App Store with the Apple ID that you used for purchasing the app.
2. Tap the Purchased tab to see the list of apps that you have purchased.
3. Tap the app name and then tap the download icon.
4. You will be asked if you want to download an older version of the app.
5. Confirm by tapping on Download.
6. After the app has been installed, check to make sure that it will run properly on your device.

Connecting to MacBook Pro

“I recently purchased a MacBook Pro to take on field trips and expected it would have an APP that allows me to connect my IPAD and manage files (copy, delete, etc.) from my Wetland Stakeout APP. I do not see an APP that allows me to do this. I can see the files in FINDER but I am unable to manipulate them. Can you tell me what APP I need on the MacBook to manage my Wetland Stakeout Files? I use ITUNES on my PC Desktop at the office but I don’t even see ITUNES available in the APP store.”

It looks like iTunes is no longer available on the latest Mac Book Pro.

Please see if this article helps.

https://support.apple.com/en-us/HT210598

What’s the oldest iOS supported by your apps?

Currently, the oldest iOS our apps support is 9.0. iOS 9.3.6 is the final release on the iPhone 4S, the iPad 2 with Wi-Fi + cellular, iPad (3rd generation) with Wi-Fi + cellular, and the iPad Mini (1st generation) Wi-Fi + cellular. Therefore, you can still run our apps on these older devices.

Which would be the suitable iPad to support iCMTGIS II?

iCMTGIS II can run on iPad, iPad mini, iPad Air and iPad Pro. If you would like to use the built-in Apple Map function, then your will need wi-fi capability on the iPad device.

To do GPS data collection, you will also need a GPS receiver. As the Assisted GPS built into some of the iPad devices are not quite accurate, many users purchase a Blutooth GPS device to use with the iPad. The less expensive Bad Elf GPS and Dual XGPS-150A receivers claim 2-5 meter horizontal position accuracy.

Beware that the iPad 2, 3 and the first generation iPad Mini cannot be updated to iOS 10 and later versions.

Unable to select a Feature or a Tool icon using iCMTGIS PRO on iPhone X

An iPhone X user reported that it was difficult for him to select a Point Feature in Map View by tapping on it. When successful, tapping on the Feature Properties screen did not generate a response. Adjusting the 3D & Haptic Touch under Settings > Accessibility > Touch did not seem to make a great deal of difference.

We found out that a quick tap does the trick on the newer devices. Aim your finger at the Point and give it a quick and gentle tap. The symbol representing the Point will be highlighted. Similarly, give the Tool icon a quick, gentle tap, and it should respond promptly.

Ditto for all of our iPhone apps.

If I purchase iCMTGIS PRO, will I be able to use it on both my iPad and iPhone?

Yes, you will be able to use iCMTGIS PRO on both your iPad and iPhone as long as you are signed in on both devices with the Apple ID you used to purchase the app.

Same is true on our other universal apps, such as iCMTGIS III, Stakeout iCMT, Deed Calls & Stakeout, Cruise Angle, Partition & Stakeout, and Contour – Volume – Stakeout.

Some of our apps, such as iCMTGIS II, Forester GPS GIS II/III, Farming GPS GIS II/III, Wetland & Stakeout, Landscape & Stakeout and Utility Data Collection only work on iPad devices.

iGPSGIS II is intended for use on iPhone devices.

iOS update glitches

1. Google Maps not working after loading software

“Last week google maps crashed and the buttons on my phone wouldn’t work, so I had to reboot it. It’s google maps or Apple Maps both which is not working well since I loaded your software. Especially after a recent iOS update.”

Our apps don’t affect other apps. It must have been the iOS update. There are still bugs to iron out in the latest iOS 14.

2. Battery drain

“Any reports on run time problems using Pro and Apple iPad. I had an Apple update last week and got less than a 3 hour run time on the iPad while collecting today. I recharged the iPad but lost the previous points. BTW use EosArrow Gold.”

Please read the article at the following link:

https://www.macrumors.com/guide/ios-battery-tips/

Bluetooth access and GPS data collection do consume more battery power.

iOS devices sometimes freeze upon charging. This will cause data loss if a file is open.

https://forums.anandtech.com/threads/how-to-fix-iphone-freeze-when-charging.2570248/

It is recommended that you save the Job data, close the program and turn off the device before plugging in the charger.

 

Where are my iCMTGIS PRO Job files in iCloud?

“I have tried to locate my Job files on the iCloud drive but they are not there. Can you tell me where to look?”

To view the files in iCloud storage, first call up Settings on the device and turn on wifi.
The following steps may vary depending on the iOS version, but your goal is to get to Manage Storage.

So, on an iPhone device, you might tap on the user name under Settings.
Tap on iCloud, then tap on Manage Storage. Wait for the connection to be made.
Tap on the Farming GPS GIS II folder.
You will see the files under DOCUMENTS & DATA.

When wifi is available and iCloud is activated in iCMTGIS PRO for Job files, the Job files will be moved from the device to iCloud storage. When you un-mark the check box for the Job files under Setup iCloud, then the Job files will be copied back to the device from iCloud storage.

Our app uses the “iCloud storage“, but does not directly work with the iCloud drives.

Therefore, if you wish to have a copy of your Job files in an iCloud drive, first move the Job files back to the local device by un-marking the check box for the Job files under Setup – iCloud in iCMTGIS PRO.

You can use the Files app to move files between iCloud drive and the iCMTGIS PRO.
Use the Files app to add a new folder called iCMTGIS PRO, then copy the files from My <Device>.to the iCMTGIS PRO folder after tapping on “Select” and then selecting the desired files..

Unable to turn on GPS using iCMTGIS PRO

“I have problems with turning on the gps. When I try to turn on the GPS appears a message ‘can’t find the external accessory’ I am using iCMTGIS PRO with arrow 100 as you can see all lights on arrow 100 are on, where is the problem?”

Please check the Bluetooth connection on your iPad.

(User reported that the problem was resolved.)

Screen background on iPhone XR

Pull-down List screen background on iPhone XR

“I can hardly read some of the menus as the background color is apparently not easy for me to read. See attached photo.”

This user was running iCMTGIS PRO on the iPhone XR, which provides Display Accessibility settings described in the document at this link: https://support.apple.com/en-us/HT207025

It turns out that the user had the Dark mode enabled. Turning off the Dark mode fixed the issue.

Standard MAP only shows a grid

“… when I turned the system on, I no longer have the standard map as a background. I can get a satellite view but that is all. I checked and the position sharing is ON, and I have good wifi connection. … it was gone yesterday but back again today. When it was gone, all I had was checkerboard pattern (like graph paper), but still had my points and line.”

The Map data comes in via wi-fi, and will have an issue when there is a hiccup in wi-fi connection. Occasionally, there could be an issue with the Apple Map server or network. You could check into it by calling up the Apple Map app and see if it exhibits the same problem. If so, the issue will be automatically resolved sometime later.

Is iCMTGIS PRO app a one-time purchase?

“If we by the app, is it a one time buy? What happens if the account is lost with the employee? Can we transfer to a different iPad?”

The purchase of any of our apps is a one-time software license purchase. You will want to purchase it using your company’s Apple ID. Any iPad or iPhone using the same Apple ID can download the app to use.

How to copy files from iCloud drive to iCMTGIS PRO

You can use the Files app to move files between iCloud drive and the iCMTGIS II/III/PRO, Forester GPS GIS II/III, Farming GPS GIS II/III or Utility Data Collection app. The Files app is available on iOS 11 or newer.

To make use of iCloud drive, first call up Settings on your device, tap on your account name then tap on iCloud.

Check to make sure that iCloud Drive is turned on.

Turn on the apps (such as iCMTGIS PRO) that you want to use with iCloud.

Now, tap on the icon for the Files app. You can choose to browse your iCloud Drive or On My <Device>. At either location, you can select the desired folder then tap on “Select” then select the desired file(s). When you tap the “folder” icon, you will have a choice of moving the selection to iCloud Drive or the On My <Device> location.

For details about using the Files app, please see the article at

https://support.apple.com/en-us/HT206481

Can you tell me how to delete my old jobs?

Please read the blog post at the following link:

https://icmtgis.wordpress.com/2015/07/19/how-do-you-delete-a-job-in-icmtgis-iii/

If your device is running iOS 11 or later, you could try using the iOS Files app to delete an old job file. Before deleting any job files, please make sure you have saved a copy of the job files to your PC or that you do not need the job files any more.

Just purchased today with my iPhone. Would like to put on my iPad as well. How to do that?

Many of our apps can be used on iPad and iPhone devices, a few are for iPad devices only, and iGPSGIS II is for use on iPhone devices.

Per information provided by Apple, if you use the same Apple ID on your iPad as your iPhone, you should be able to download the app that you have purchased onto your iPad as well, if you enable Family Sharing.