Is there an Android version for the Cruise Angle app?

“Are there any plans to make the Cruise Angle iCMT application available on android devices in the near future? There are many silvicultural surveyors in British Columbia with non-Apple tablets hoping to purchase this app for fieldwork.”

We are pleased that you appreciate the usefulness of our Cruise Angle app, but we don’t plan to develop apps for Android devices. It takes much effort to keep up with the OS updates and new device models. Thank you for your understanding.

CMT iOS apps choking on iOS 17.1.1

A Deed Calls & Stakeout user reported crashes after he updated his iPad devices to iOS 17.1.1.

We found out that the new iOS messes up the keyboard calls in our apps. We are looking into this issue. Thank you for your patience.

What to do about ” is not compatible with this iPad”?

As an iOS update or a newer model iPhone/iPad device becomes available, third-party apps typically must also be updated for compatibility. Unfortunately, the updated app may no longer be compatible with the older device and iOS version.

If you’ve previously purchased an older version of the third-party app and wish to reload it on an older iPad device, you could try the following procedure to see if you will be able to download an older version of the app that is compatible with the older device.

1. Sign in to the App Store with the Apple ID that you used for purchasing the app.
2. Tap the Purchased tab to see the list of apps that you have purchased.
3. Tap the app name and then tap the download icon.
4. You will be asked if you want to download an older version of the app.
5. Confirm by tapping on Download.
6. After the app has been installed, check to make sure that it will run properly on your device.

A crash upon iOS 14.8 update

“We have been running icmtgis PRO with an EOS arrow and ipad for several years. Unfortunately, the ipad was recently updated and the App is no longer opening.” “We are using an Ipad Mini 5, and updated to IpadOS 14.8 (though I honestly don’t know if we missed a cycle or two…).”

Perhaps your iCMTGIS PRO is not up to date. One thing you could try is to delete the app and then reload it. However, be sure to save any existing data files to your PC before doing so. You can use iTunes on your PC to copy the data files to a folder on your PC.

When you are ready to reinstall the app, please first delete the existing copy, and then download the app from the App Store. You own a license for this app and should not have to pay for it again.

If the app runs fine, then exit the app and then copy the cmtgispro.cfg file back to its Documents folder.
If the app still works properly, then copy all the data files back to its Documents folder. The settings of distance unit, angle system, etc. are saved in the configuration file cmtgispro.cfg. However, bits of information that caused the crash may have also been saved to this file. Therefore, if the app does not work properly after the cmtgispro.cfg has been restored, then delete this file from its Documents folder. The app will generate a fresh one to use.

Unable to select a Feature or a Tool icon using iCMTGIS PRO on iPhone X

An iPhone X user reported that it was difficult for him to select a Point Feature in Map View by tapping on it. When successful, tapping on the Feature Properties screen did not generate a response. Adjusting the 3D & Haptic Touch under Settings > Accessibility > Touch did not seem to make a great deal of difference.

We found out that a quick tap does the trick on the newer devices. Aim your finger at the Point and give it a quick and gentle tap. The symbol representing the Point will be highlighted. Similarly, give the Tool icon a quick, gentle tap, and it should respond promptly.

Ditto for all of our iPhone apps.

If I purchase iCMTGIS PRO, will I be able to use it on both my iPad and iPhone?

Yes, you will be able to use iCMTGIS PRO on both your iPad and iPhone as long as you are signed in on both devices with the Apple ID you used to purchase the app.

Same is true on our other universal apps, such as iCMTGIS III, Stakeout iCMT, Deed Calls & Stakeout, Cruise Angle, Partition & Stakeout, and Contour – Volume – Stakeout.

Some of our apps, such as iCMTGIS II, Forester GPS GIS II/III, Farming GPS GIS II/III, Wetland & Stakeout, Landscape & Stakeout and Utility Data Collection only work on iPad devices.

iGPSGIS II is intended for use on iPhone devices.

How to request a refund from Apple if you bought the wrong iOS app

A customer purchased iGPSGIS II but soon afterwards decided that iCMTGIS III would be better suited for his application. He went ahead and purchased iCMTGIS III. Now he wants to know how to get a refund for the other app that he has purchased.

Apple does provide refunds for legitimate reasons. Here is the link to the form that you can fill out to make a request:

https://support.apple.com/en-us/HT204084

Will be okay to update my iPhone to iOS 14 and still be able use the app iGPSGIS ll?

We have not yet found an issue using iGPSGIS II on iOS 14. If you encounter any problem, please let us know. Thanks.

Screen background on iPhone XR

Pull-down List screen background on iPhone XR

“I can hardly read some of the menus as the background color is apparently not easy for me to read. See attached photo.”

This user was running iCMTGIS PRO on the iPhone XR, which provides Display Accessibility settings described in the document at this link: https://support.apple.com/en-us/HT207025

It turns out that the user had the Dark mode enabled. Turning off the Dark mode fixed the issue.

Is it possible to change the registration of iCMTGIS PRO from one Apple ID to another?

Our apps are sold via the Apple App Store. Please contact the App Store about this issue.

I need a copy of the help document for iCMTGIS PRO in PDF format

We have placed a copy of the Help documents for our iOS apps at
http://cmtinc.com/technical_support/MANUALS

If you are new to GPS/GIS data collection, please download iCMTGIS II Manual.pdf or iGPSGIS II Manual.pdf from the above site. These manuals provide an introduction to GPS/GIS data collection.

If you are using our PC mapping software on your computer, under the Help tab there is a Online Manual that you can refer to. You will also be able to download the PCGIS.pdf and PCGIS_05.pdf documents from the above link.

Have a Happy and Productive 2020!

Is iCMTGIS PRO app a one-time purchase?

“If we by the app, is it a one time buy? What happens if the account is lost with the employee? Can we transfer to a different iPad?”

The purchase of any of our apps is a one-time software license purchase. You will want to purchase it using your company’s Apple ID. Any iPad or iPhone using the same Apple ID can download the app to use.

Do the CMT GPS GIS apps function differently on iPhone versus iPad?

Because of the difference in screen size, the layout (location of the functions) are different in a number of places for the iPad and iPhone versions of a universal app. The iPad version can work in landscape and portrait mode. The iPhone version only works in portrait mode. For some apps there may be one or two sub-functions that the iPhone version does not support.

Have a happy and productive 2019!

Just purchased today with my iPhone. Would like to put on my iPad as well. How to do that?

Many of our apps can be used on iPad and iPhone devices, a few are for iPad devices only, and iGPSGIS II is for use on iPhone devices.

Per information provided by Apple, if you use the same Apple ID on your iPad as your iPhone, you should be able to download the app that you have purchased onto your iPad as well, if you enable Family Sharing.

I want to know how many devices can be used with the same account

According to Apple, “You can have ten devices (no more than five of them computers) associated with your Apple ID and iTunes at one time.”

Please see:
https://support.apple.com/en-us/HT204074